How can customer experience ideas be reapplied to increase employee engagement?

Futurist, Stowe Boyd takes a look at employee experience and the the idea that customer experience ideas can be reapplied to increase employee engagement.


“A productive, positive employee experience has emerged as the new contract between employer and employee. Just as marketing and product teams have moved beyond customer satisfaction to look at total customer experience, so is HR refocusing its efforts on building programs, strategies, and teams that understand and continuously improve the entire employee experience.”


This is a clearly written piece that explains the link between the EX and Engagement. A good quick read.